暴风雨前

How you can prepare

Keep your energy source safe.

• Know w在这里 your natural gas meter is located. This is usually located outside your home, near the foundation.
• Know w在这里 your service mast is located. A mast is on the outside of your roof or at your meter 和 looks like a metal tube or pipe. It feeds electricity to your home from the overhead power lines. As the homeowner, you’re responsible for maintaining 和 repairing your home’s service mast.
• Secure any loose items. Check outside your home or business for any items that could be blown around by the wind 和 damage your energy source, such as lawn furniture, garbage cans 和 patio umbrellas.
• Prepare for debris. Trim any trees or shrubs that could fall on your service mast, gas meter or appliances.

Check your emergency kit 

When severe weather strikes, it pays to have an emergency kit ready 和 waiting. That way, a weather emergency is less of an emergency.

Your emergency kit doesn’t have to be super complicated. Most of the items you already have around the house. So, let’s get started.

Charge your phone

In an emergency, your cell phone can be a lifesaver. But a phone with a dead battery won’t be much help. If a storm is rolling in, make sure your cell phone is charged. 

A portable phone charger is a great tool to add to your emergency kit. Check it periodically to make sure it’s still charged 和 ready.

制定计划

Emergencies come in all forms. Whether a forest fire threatens your home, your house has a natural gas leak, or a major storm has caused extensive damage, emergencies leave us feeling unprepared. 

But t在这里’s one way to feel a little more in control in these situations — have a plan. In this case, have an emergency evacuation plan. Knowing what you’re going to do 和 how you’re going to do it can offer an enormous sense of relief in an emergency. 

Let’s look at what to include in a family evacuation plan so you can get started.

If any member of your family is on life support, plan for arrangements to get them to a location w在这里 their needs can be met if electric service is interrupted. Also call us at 888-890-5554 to make sure we've noted a life-support system exists at your home.

Emergency power source

If you need an emergency power source — like 一台发电机 — during or after a storm, be vigilant about safety 和 learn how to use it properly. 

得到通知

Set up text, email or phone alerts so you never miss important information about your account. You will receive alerts when an outage, planned or unplanned, has been detected in your neighborhood. 

Follow us on social for continued safety information 和 weather preparedness. We issue ongoing service restoration updates to the media, on our 停机地图 在我们的 脸谱网 和 推特 页面.

我们如何准备

暴风雨前, we prepare our crews 和 make sure we have the necessary people to mobilize. When the situation calls for it, we have arrangements with outside contractors 和 other utilities to send crews to help restore service.

We monitor weather conditions 和 forecasts so when t在这里 are storms, we’re prepared. Our highest priority is to provide safe, reliable energy service. If weather interrupts your service, we are committed to safely restoring it as soon as possible.

• We can mobilize our service crews from surrounding areas that were not affected by a storm.
• We have arrangements with outside contractors 和 other utilities to send crews if needed to help restore service.
• We have working relationships with key suppliers to assure that materials will be available when needed.
• We maintain relationships 和 communications with local emergency officials to coordinate efforts.